VOIP - Changing The Way We Communicate Online!
It’s pronounced voy-ip and comes under a variety of names including; IP telephony, internet telephony, broadband phone and voice broadband. Yes, it’s VOIP also known as voice over the internet protocol. It’s the newest technology for managing voice conversations over the internet and it’s sweeping the world.
The benefits are numerous beginning with more autonomy and mobility for call center agents who can now work from anywhere with a broadband connection. Another benefit is that so long as you have internet access you can receive calls anywhere in the world. This means that the technology is independent of geographical location. Imagine making sales calls from a Virgin Mega Store in Sydney, or better yet from your own home. Also imagine video conferencing with no sound lag, while still being able to answer other incoming calls. All of these scenarios are possible with this new technology and its improving everyday.
- June 15th
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